Frequently Asked Questions
Everything you need to know about your Hiboy ride.
How long does shipping take for electric scooters?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is the return policy for Hiboy products?
We offer a 30-day return policy for most items. Products must be in their original packaging and in new, unused condition to qualify for a full refund.
Do Hiboy electric bikes and scooters come with a warranty?
Yes, all our main products come with a 12-month limited warranty covering manufacturing defects. Specific components like batteries may have different coverage periods.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for financing.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your electric scooters water-resistant?
Most Hiboy scooters have an IP54 water resistance rating, meaning they are protected against light splashes and dust. However, they should not be ridden in heavy rain or submerged in water.