Returns & Exchanges

At Hiboy, we want you to ride with confidence, which is why we offer a 30-day return policy for all our electric scooters and sports gear. If you are not completely satisfied with your purchase, we are here to help you with a seamless return or exchange process.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack your Hiboy product in its original packaging, ensuring all manuals, chargers, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at the nearest authorized carrier location.

• 4.
  Receive Refund

  Once our warehouse inspects the returned item, we will process your refund or exchange within 5-7 business days to your original payment method.